Understand our payment gateways, delivery schedules, and product refund terms.
We accept secure online payments through Razorpay, supporting a variety of methods for your convenience:
All transactions are processed through highly secure payment gateways with 3D-secure validation to ensure your details remain protected.
Upon successful authorization of your payment, our servers will automatically generate and send an order confirmation receipt directly to the email address provided during checkout. If you do not receive an email within an hour, please check your spam folder or contact our support team.
All prices displayed on the website are in the selected currency (Indian Rupees ₹ for domestic users and US Dollars $ for international customers). All prices listed are subject to change without prior notice based on material availability or production overheads.
Last Updated: June 2026
Orders can be cancelled free of charge within 24 hours of placement.
Please note that once production, weaving, customization, or shipping logistics have started, the order cannot be cancelled or modified.
To request a cancellation, immediately contact our support department:
Because customized or made-to-order rugs are handcrafted specifically to your design, size, and material selections, they cannot be returned, exchanged, or refunded.
The only exception is if the item arrives damaged in transit or possesses a verifiable manufacturing defect.
Refunds are strictly applicable only under the following conditions:
Customers must report any transit issues or defects within 48 hours of delivery along with clear photographs of the damage and shipping label.
Refund requests will be audited and reviewed within 3-5 business days. Once approved, the refund will be processed back to your original payment method within 7-10 business days.
If a return is authorized due to a manufacturing error or shipping mistake on our part, return shipping arrangements and costs will be fully borne by Synorugs.
For other approved returns, shipping charges and customs duties may be deducted from the final refund amount.
We offer secure door-to-door delivery worldwide. Once shipped, the delivery timelines are as follows:
3 - 10 Business Days
7 - 21 Business Days
* Please note that international delivery timelines are estimates and may vary slightly due to local customs clearance protocols, flight schedules, or weather conditions.
We take pride in our hand-finished products. Order fulfillment processing times depend on the item type:
